Outreach Executive – Donor Acquisition and Retention

Roles and Responsibilities:-

Permissions:-

• Generate corporate/events/mall leads to acquire space for permissions for field fundraising team.
• Ensure 15-20 days of permission.
• Coordinate with marketing communication team for permission collateral requirements.
• Maintain collateral count and quality.
• Record and report permission outcome.

Donor Acquisition And Retention:-

• Work on retention and acquisition of new donors
• Contact potential prospects to inform them about a program using script
• Ask questions to understand prospect requirements and close sales
• Enter and update prospect information in Donor management software
• Retain existing donors by enhancing second gift
• Manage, maintain and build relationships with supporters to achieve best results for retention
• Keep records of calls, support or any other information as required

Backend support:-

• Maintain and report donation records
• Manage collateral inventory
• Manage vendor payments
• Coordinate with RFR ops teams for donation reconciliation

Desired Candidate Profile:-

• Demonstrated track record in sales or non-profit fundraising,
• Must have excellent verbal communication, written communication, and sales ability, preferably a professional speaking voice with strong phone etiquette skills, positive and energetic attitude, and strong desire to meet goals and commitments
• Good report writing skills including the ability to deliver clear and concise written communications for a range of audiences.
• Excellent standard of computer literacy such as MS Word, Excel, PowerPoint
• Ability to relate effectively with diverse audiences,
• Ability to work independently, manage multiple tasks, and work as part of a cohesive and collaborative team.

Qualifications And Experience:-

• Any Graduate, Any Postgraduate, Doctorate Not Required.
• Min 0 to 2 year(s) of Experience

Skills:-

• Communication Skills
• Sales
• CSR
• Public Relations
• Fundraising
• Tele Sales
• Customer Retention
• Customer Acquisition
• Marketing

Location:-

• New Delhi, India.

Company Overview:-

There’s never been a better time to join us in working towards a safer, more resilient and sustainable planet. Since 50 years of WWF India, we have had an important job to do to reverse the loss of biodiversity and restore nature. Working together with our colleagues, partners and incredible supporters, we act with urgency, integrity and passion to secure a future where both nature and people thrive. Everyone’s role here at WWF is important in helping us to achieve our mission. While working at WWF India, you will play a vital part in the future of our planet and its people.