Chief of Operations

International Solar Alliance

  • Min 3-10 Years
  • Competitive
  • New Delhi, Gurgaon
Chief of Operations
Job Posted : Jul 14th, 2021

Job Description

The Chief of Operations will report directly to the Assistant Director-General for Strategy and Resource Mobilization, and lead a small team of Professional, National Officer and Administrative Staff members. The Chief will be responsible for providing expert advice, developing policies, and leading the Human Resources, meeting services/support, ICT and Procurement for the Organization. S/he will help in conceptualizing, planning, designing administrative services for the international solar alliance (ISA), drawing on global best practices.

Duty Station New Delhi and Gurgaon (initially Remote)
Salary Competitive
Closing date Monday 9th August (12am BST)
Expected start date As soon as possible
Job Grade P4

Duties and Responsibilities:

Human Resources

Lead the implementation of and further development of international solar alliance (ISA) Staff Regulations, Rules and Procedures for managing the ISA secretariat’s human resources related matters such as:

  • Provide advice on interpretation and application of policies, regulations, and rules. Review and provide advice on exceptions to policies regulation and rules; Provide advice and support to the Assistant Director-General on human resources related matters such as strategic recruitment, contract modalities, performance evaluation; Assess workforce requirements, map available competencies and skills, and identifies capacity gaps.
  • Management of transparent and competitive recruitment and selection processes including updated job descriptions, proper job classification, vacancy announcement, screening of candidates, organization and chairing of interview panels, making recommendations on recruitment.
  • Provide advice to managers on transparent and competitive process for project recruitment, adequate TOR describing terms of payment based on results, standard matrix of recruitment processes and request for contracts.
  • Supervise and monitor the work of the National Officer and Human Resources Assistants in carrying out all human resources administrative transactions including preparation of personnel actions, maintenance of staffing tables, and processing of contracts; Administer and provide advice on salary and related benefits, travel, and social security entitlements; Determine and recommend benefits and entitlements for staff on the basis of contractual status.
  • Identify, assess, and analyze organizational needs for performance management and staff development and propose and deliver programs to meet the needs in line with overall organizational goals and objectives. Evaluate effectiveness and impact of staff development and performance evaluation programs and recommend ways to enhance effectiveness and impact.
  • Identify and analyze staff development and career support needs and design and facilitate/support implementation of programs to meet identified needs.
  • Advice and counsel staff in respect of rights, responsibilities, code of conduct and difficulties associated with work and entitlements.
  • Manage International staff entitlements and position funding. Close communication with local Government institutions to solve international staff-related issues.

Procurement and Logistical Services Management:

Lead the implementation and further development of ISA’s procurement regulations and procedures and manage the international solar alliance (ISA) secretariat’s procurement related matters such as:

  • Preparation of procurement manual and ensuring 100% transparent procurements as per rules.
  • Chairing the Procurement Committee.
  • Use innovative ways to minimize cost of goods and services for ISA with no dilution in quality.
  • Provide advice on interpretation and application of ISA procurement policies and procedures. Review and provide advice on exceptions to policies and procedures.
  • Prepare and implement systems for planning and managing procurement of all goods and services for the ISA secretariat, including for projects implemented on behalf of donors, ensuring “best value for money” principles.
  • Prepare and implement systems and templates in e mode for negotiating and concluding contracts for goods and services procured by the ISA secretariat; supervision of the management of contracts; monitoring and reviewing performance of vendors; authorizing amendments to and extensions of contracts; Prepare recommendations to Procurement Committee and for the Director General on Contracts for high-value contracts.
  • Compliance with corporate rules and regulations in the management of the procurement strategies including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management
    e- procurement promotion and introduction, performance measurement Proper management of ISA assets, facilities, and logistical services.
  • Provide advice and support to senior management and requisitioning officers on procurement policies and procedures.

Management and Leadership:

Ensures forward-looking information and communications technology management and supervision of ICT team focusing on achievement of the following results:

  • Maintain a secure, reliable infrastructure environment for ICT and adequately plans for disasters and recoveries.
  • Identify and implement an effective ERP system for improved business processes and results and improved client services.
  • Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency and full accountability.
  • Promotion of different systems and applications for optimal content management knowledge sharing, information provision and learning including e-registry, web based office management system, Internet/Organization website, and Intranet, etc.

Administration and Coordination:

  • Provide policy advice and implement new policies and procedures in each of the administrative areas under this area of responsibility. Identify and maintain partnerships and collaborations with other institutions.
  • Provide advice, make presentations to and respond to requests from Member States.
  • Conduct various capacity building programmes and trainings.
  • Ensure security of ISA staff and premises.
  • Contribute to resource mobilization efforts for the ISA.
  • Any other task in area of work, including as assigned by the Director from time to time.

Qualifications Education:

  • Advanced university degree (Master’s degree or equivalent or higher) in human resources, business administration, public administration, financial management, economics, or related discipline required.


  • A minimum of 10 years of relevant professional work experience for P4 level in the management of multiple support/administrative functions relevant for this position, including, financial management, human resources, IT and procurement.
  • Preference will be given to candidates who have between 3 to 5 years of relevant international experience.
  • Strong relevant experience in human resources management in the United Nations or International setting strongly desired.
  • Relevant experience with major ERP systems desirable.
  • Responsible relevant experience in budget, finance, administration, business administration or related area is required.
  • Relevant experience in managing or (supporting) supervising multi- disciplinary teams is required.

Language and IT skills:

  • The role demands substantial writing and verbal communications skills. As English is the official and working language of the Organization, excellent command of both written and spoken English is required.
  • Knowledge of other languages (i.e., French, Spanish and Arabic) would be an advantage.
  • Satisfactory skills in Outlook, MS Office products, and various ERP systems is highly desirable.

About International Solar Alliance (ISA)

The International Solar Alliance (ISA) is an international organization headquartered in Gurgaon, National Capital Region of India. The vision and mission of the ISA is to provide a dedicated platform for cooperation among solar resource rich countries where the global community, including bilateral and multilateral organizations, corporates, industry, and other stakeholders, can make a positive contribution to assist and help achieve the common goals of increasing the use of solar energy in meeting energy needs of the ISA Member Countries in a safe, convenient, affordable, equitable and sustainable manner.