J.D. Power and NielsenIQ

India’s After-Sales Process is More Satisfactory When Communication is Led by Service Advisors

J.D. Power 2022 India Customer Service Index (CSI) Study published recently finds that vehicle owners in India place a high amount of value on proactive service advisor-led involvement during their service experience. The India Customer Service Index (CSI) Study was suspended in 2021, but J.D. Power and NielsenIQ have since resumed it. A thorough multi-point […]

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