Solar Technical Support Representative

This  position is  created  to Support  Utility Scale Solar Services in India , to  support  existing Solar  customers and  generate  service  revenue from existing  installed  base.  We  are  looking  for the  Candidates  who have  experience in servicing  and  Troubleshooting Solar Central inverters  of  Multi Brand which are  in Market, and  who has  strong knowledge  in Solar Industry and  hands  on experience  Service and  repairs of  Solar Cental Inverters  from 500 KW to 3 MW of Power  capacity.

• Providing Commissioning and  Service support  for Solar  Inverters .
• Providing Technical  support  and  troubleshooting support  for Central Inverters.
• Generate  Service  revenue   and  getting more  AMCs  and  Develop Spares  business for  Solar  Inverters
• Develop Spares  business   for  Schneider  Solar  products

 

 

 

 

AREAS OF RESPONSIBILITY (Describe the nature, scope, level of improvements to new ideas, etc.)	LEVEL *(Full, Partial, Supportive)	MEASUREMENT (Quantitative or quality criteria to achieve responsibility)
Customer Complaints Handling Solar: Handling  customer  Solar  complaints directly within the specified geography and product line in order to achieve target customer satisfaction level Check and maintain minimum level of spare inventory for  Solar Products Physically execute the job of   Solar  Inverter  Commissioning and Troubleshooting.	Full	Customer Satisfaction Index No. of Appreciation letter Spare Inventory Level Response time Project Completion Letter
Products replacement and complaints closure Analyze and check the cases for replacement of  Solar products, arranging & ensuring that all defective products are back to the company to achieve customer satisfaction index  target. Preparing complaints closure report and communicate to the Service planner team in order to contribute to the continuous process Improvement & customer satisfaction.	Full	Response time Customer Satisfaction Index
Support to ASC: Working closely with the authorized service centers in day to day activities in order to enhance customer satisfaction and response time to handle complaints. Develop Respective  ASCs  competency in Solar  Products.	Supportive	Response time

Qualifications:-
REQUIREMENTS:-

Education:	Engineering in EEE or  EE  or Instrumentation Technology
Job Related Experience:	3 to 5  years of experience in  Service operations for Solar Central Inverters and  should have complete knowledge of  Solar  Industry  . Hands on   Experience  in Power  Electronics  and  Solar  Inverters  Commissioning & Troubleshooting and  Servicing.
Business Understanding:	Basic understanding  in Solar  Power  Plants  and  Solar  Grid Tie Inverters
Others (e.g. language skills, technical skills):	Knowledge of respective products portfolio, Customer focused Result / deadline oriented, strong communication skills, must be technically very sound in Power  Electronics, AC Drives , Solar 3 Phase  Inverters knowledge.

Location:-

• Bangalore, India.

Company Overview:-

Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

We believe access to energy and digital is a basic human right. Our generation is facing a tectonic shift in energy transition and industrial revolution catalysed by accelerated digitisation in a more electric world. Electricity is the most efficient and best vector for decarbonisation; combined with a circular economy approach, we will achieve a climate-positive impact as part of the United Nations Sustainable Development Goals.