Key Account Manager

Coordination

• Issue resolution.
• Co-ordinate with various functions to resolve the issues.
• Customer interaction meetings to anchor customer grievances.
• Regular site visit with customers.
• WTG performance presentation to Customers.

Communication to Customers

• Respond to Customer requisites
• Communication to Customers about policy , Generation , stoppage.

Execution of O&M Agreements

• Execution of Agreements before renewal date

O&M Payment Collection from Customers

• Sending Invoice to Customers.
• Ensuring collection of O&M payment 3. Settlement of Customer Claims

Collection of Statutory certificates from Customers

• TDS.
• WCT certificate

Training to Customers about CRM portals

• Creating awareness about CRM portals with Customers.