Senior / Technical Analyst – Global Plantline support

Senior / Technical Analyst – Global Plantline support

Responsibilities:- Provide technical support to customer and ensure timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction. Passionate to support customers 24×7 as per shift roaster, it includes night shift. Daily tracking and follow-up with customer, short training to customer during remote support on new features. Collaborate […]

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