Team Lead- Global Inspire (India, ME,APAC)

Responsibilities:-

• Create a continuous improvement culture, proactively identifying processes for improvement and driving change responding to business requirements.
• As a manager you are responsible for the performance of your staff and ensuring the quality delivery of tasks as per country policies and procedures.
• Ensure compliance with Data Privacy and Protection Guidelines.
• Ensure timely inclusion of employees in insurance policies- medical, group accident and travel.
• Monitor internal HR systems and databases.
• Prepare and maintain MIS Report monthly.
• Handle escalation queries from employees & HR Colleagues and respond within timelines.
• General HR Operation support (Workday transactions, ServiceNow, Mailbox & HR Data Management) for the countries transitioned to Ramboll HR Service centre.
• Knowledge of the Global HR Operations (Multi country Experience) and providing services to various countries in a shared Service environment.
• Well versed with general HR processes in Workday – Hire, Employment Contracts, Onboarding, employee changes, Transfer, promotions, and Separations etc.
• Manage the team of Global HR Coordinators and delivery of onboarding process (Induction orientation, collecting support documents) for various Ramboll Locations.
• Collaborating with other support teams managers (Recruitment, IT, Admin, Finance) to set up relevant processes.
• Identify improvements on the workflow/processes and collaborate with team to implement necessary changes.
• Acting as single point of contact for Country / Regional HR Operations team and HR tech teams in HRSD.
• Lead or participate in relevant HR Operations projects across Ramboll globally where HR Operations is supported through Workday.
• Coordinating deployment activities with HR Operations area. Ensuring that all parts of scope are covered while transitioning the activities to HR Service Center.
• Ensure full documentation, Procedure and process flows according to the scope & plan for all the HR operation Processes.
• Validating & Taking Sign off on SOP documentation with HR Ops leadership team and respective HRD’s.
• Create and maintain quick guides, step by step guides and other training material for RSC HR team.
• Leading weekly/ Monthly update calls with Countries, Stake holders and HR Service Center Team.
• People/ Team management - Should have experience in managing team or direct reports who administer the day-to-day HR Operation support and Transition of new HR Initiatives to RSC HR. Smart Goal setting, performance reviews, effective feedback and support employees with IDP.
• Ensure proper Task allocation, resource utilization and driving the performance measures.
• Ensures there is a positive internal and external working relationship within team and with external customers by frequently communicating and soliciting feedback with both parties and by measuring customer satisfaction.
• Provide Operational dashboard to ensure effective management of HR Operations across all locations and countries.

We are looking for self-motivated team members who meet the following requirements:

• You hold a master’s degree in HR or similar from a recognized university.
• You should have 10+ years of experience in HR preferably in Global HR Operations.
• You possess good skills in regional Stakeholder Management.
• Strong organizational skills and the ability to maintain detailed records.
• You should be confident in designing dashboards, scorecards & KPI Reports
• As a person you are trustworthy, and approachable with a high level of integrity and the ability to act at all levels in the organization.
• Your working style can be described as proactive, professional, and enthusiastic with a clear focus on what is achievable and how to create value and success from a client perspective.
• You demonstrate overview and a global mindset and perform collaboration effectively and efficiently taking a problem-solving approach.
• Your communication skills are at a high proficiency level as well as your language skills
• Fluency in English (written and oral) is a requirement.
• You are a skilled user of MS Office, particularly Excel, and preferably you are used to driving processes in the HR system (Workday)
• Should be confident enough of into interact with senior people in the organization and put across the point of view.
• Ability to work effectively under tight deadlines and ad-hoc requests of leadership.

Location:-

• Gurgaon, Haryana.

Company Overview:-

Ramboll has more than 1,000 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.