Senior Service Designer

As a Service Designer, you will work across silos and collaborate with cross-functional teams including UX, Product, Marketing, Sales, and Customer Success to uncover insights, identify pain points, and shape better experiences across channels and touchpoints.

Key Responsibilities:-

• Facilitate journey mapping, service blueprinting, and workshops with internal stakeholders.
• Understanding customer and user needs through qualitative and quantitative research.
• Visualize and communicate current and future-state journeys.
• Translate insights into actionable opportunities and concepts.
• Identify and drive improvements to our journey (E.g. onboarding, support, and renewal experiences.
• Advocate for a holistic and customer-centric mindset across the organization.

Qualification and Experience:-

• 10+ years of experience in service design.
• Strong skills in journey mapping, service blueprinting and facilitation.
• Experience conducting user/customer research and synthesizing insights.
• Proven ability to work collaboratively across teams and navigate complexity.
• A portfolio that demonstrates your process and impact in improving services or customer journeys.
• Excellent communication and storytelling skills.
• Experience working in B2B software or complex technical environments.

Location:-

• Pune, Maharashtra.

Company Overview:-

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We provide assurance to the entire energy value chain through our advisory, monitoring, verification, and certification services. As the world’s leading resource of independent energy experts and technical advisors, we help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry. We are committed to realizing the goals of the Paris Agreement, and support all stakeholders to transition faster to a deeply decarbonized energy system.