Regional Service Executive (RSE)

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Regional Service Executive located in Gur.

What a typical day looks like:-

• Daily Work Management of ASPs, and directing engineers and also addressing operational and technical issues, resolving performance bottlenecks, and achieving desired objectives
• ASP (Authorized Service Partner) Appointments and audits as per the defined process and report the facts and take CAPA. Daily review with ASPs, and the Flex team.
• Handling installations of scanners, printers, desktops, and Laptops and providing active troubleshooting support for all hardware, software, and network-related problems.
• To drive day to day operations of ASP's, governing the operations by doing Audits, both process and parts, capacity management of the engineers in line with the call volumes, driving operations for the state to attend daily, weekly operations review meetings
• Must have understanding of service network, able to identify and resolve ASPs
• Able to achieve KPIs as per SLAs

The experience we’re looking to add to our team:-

• Technical Degree / Diploma computer/electronics/communication engineering is must
• Minimum (7-8) years of experience of handling, managing and appointing Service Partner across South India region.
• Should have experience in handling multiple service outlets
• Ensuring ASP (Authorized Service Partner) training and enhance their technical skill level
• Providing technical training to regional ASP
• Demonstrating new product to ASP
• Technical Audit

Location:-

• Gurgaon, Haryana.

Company Overview:-

Flex builds great products for customers that create value and improve people’s lives. Building on our 50+ year history of manufacturing, the ~160,000-member Flex Family across 30 countries is at the heart of everything we do. Our values-driven and high-performing culture is rooted in doing the right thing always, collaboration, and resilient ingenuity. With employee safety, development, and inclusiveness as top priorities, we believe in creating the right work environment that empowers everyone to thrive. We bring the technology innovation, supply chain, and manufacturing expertise needed in a constantly evolving world and proudly touch nearly every industry and aspect of people’s lives for the better.