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- Proactively manage Identity, Access and Security related activities.
- Ensure other support team members are aware of identity, access and security processes and are trained appropriately.
- Develop and document agreed identity, access and security policies and ensure they are being adhered to.
- Work with Business Analysts to assess the impact of changes on the classification and security of sensitive data.
- Manage, monitor, and resolve identity, access and security incidents and requests in line with agreed internal Service Level Agreements.
- Manage, monitor, and resolve identity, access and security problems in line with agreed internal Service Level Agreements.
- Collaborate with our third-party support partners to manage, monitor, and resolve problems, incidents and requests escalated to them.
- Ensure day-to-day activities and checks are carried out and reported on in a timely manner.
- Ensure compliance with Mott MacDonald directives, requirements and guidance.
Qualification:-
- A relevant degree or equivalent is essential - BE/B Tech/MCA from a reputable institute.
- ITIL V3 foundation is desirable.
Experience:-
- Experience of IT Service management Management best practice, especially Incident, Problem and Change Management.
- A good working knowledge of data protection legislation.
- Experience in Identity and Access Management.
- Should have experience in providing support in a global team as part of a multinational organisation.
- Formal accreditation in ITIL v3 or other best practice framework.
- Experience of ISO 27001:2013.
- Other IT certifications.
- A good working knowledge of the EU GDPR.
- Experience of ServiceNow.
Location:-
- Chennai, India.