Engineer RMDC

The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first point of contact for diagnosing and resolving issues across Fluence’s worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/7/365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely.

This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world.

• Act as the remote owner for large-scale BESS sites across the globe
• Be the primary point of contact for all operational and technical issues reported via alarms or customer calls
• Monitor, diagnose, and troubleshoot a wide range of systems and components including:
  • Battery Management Systems (BMS)
  • Power Conversion Systems / Inverters (PCS)
  • HVAC & Chillers
  • Ubuntu/Linux Servers
  • SCADA Systems
  • Networking Devices: Cisco Routers, Switches, and Firewalls
• Coordinate with Field Service Engineers (FSEs), regional operations teams, and technical specialists to resolve incidents within SLA timelines
• Ensure safety-first practices during all remote maintenance or guidance provided
• Maintain accurate and complete logs, site tickets, and professional service reports within Fluence’s service management platform
• Proactively identify and implement process improvements to increase uptime, response time, and cost-efficiency
• Escalate persistent issues and provide detailed feedback to Engineering, Product, and Installation teams for design and system enhancements
• Support planned preventive maintenance (PPM) activities remotely and ensure minimal site disruptions
• Participate in continuous knowledge sharing and training to maintain system-wide familiarity across all deployed configurations

• Bachelor’s degree in Electrical, Mechanical, Electronics, or Computer Engineering (BSEE, BSME, BSCE), or Licensed Electrician
• Minimum 2-3 years of experience in remote O&M or technical support roles in Energy Storage, Power Generation, or Industrial Automation
• Proven hands-on experience in monitoring and remote troubleshooting of:
  • Battery Management Systems (BMS)
  • Advanced Power Conversion Systems (PCS) / Inverters
  • HVAC and Cooling Systems
  • Ubuntu/Linux OS Servers (RHCSA certification preferred)
  • Cisco networking devices (CCNA certification preferred)
  • SCADA and industrial communication protocols (MODBUS, OPC, BACnet, etc.)
• Comfortable in high-pressure environments with a focus on uptime, service quality, and customer satisfaction
• Excellent verbal and written communication skills with a strong customer-first approach
• Experience working with incident management and ticketing systems
• Strong documentation, reporting, and analytical skills using Microsoft Office and service platforms
• Physically capable to support field teams if needed (lifting up to 40lbs, climbing ladders/steps, etc.)
• Willingness to work rotational night shifts, holidays, and support weekends as part of a 365-day operational team

• Bangalore, India.

Company Overview:-

Fluence is the leading global energy storage technology and services company, created and backed by Siemens and AES, two industry powerhouses and pioneers in energy storage. Fluence unites the scale, experience, breadth, and financial backing of the two most experienced icons in energy storage.

Our mission is to create a more sustainable future by transforming the way we power our world. Energy storage is critical to this transformation, yet today the market is fragmented and customers face the challenge of finding a trusted technology partner amidst conflicting technical claims, inexperienced vendors and installers, and new market entrants with limited power sector knowledge.

Fluence brings the proven technology solutions and services that overcome the commercial and regulatory barriers that stand in the way of modernizing our energy networks. We are the partner that can deliver at a global scale with the most experienced and knowledgeable team in the world