Engineer - IT

The Engineer- IT will be based in Hyderabad. Onboarding will be virtual for the time being with occasional socially distanced meetings at a Nextracker office. In this position, you will report to the Manager - IT. The main purpose of the job is to support IT infrastructure.

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Here is a glimpse of what you’ll do:-

• Provide technical support for desktop/computer definition, purchase, configuration, installation, maintenance, and upgrades of computer hardware.
  • Troubleshoot and Configure:
  • Wi-Fi Connectivity.
  • Office 365, Box.com, Okta.
  • Deploy laptops and desktops in a domain environment.
  • Inventory and Asset Tag.
  • General network connectivity, file access.
  • Active Directory account creation and password resets.
  • Phone system support (VoIP).
  • Provides day to day desktop support to user community.
  • Accountable for the development and technical support of day to day desktop, network, printing, etc.
  • Computer and network system maintenance and support.
• Timely respond to and close all cases assigned.
• Determine the most effective manner in which to solve cases.
• Ensure that cases are correctly solved before they are set to resolved state.
• Ensure that the process and procedures are followed.
• Provide feedback to clients where necessary.
• Track all assigned cases until resolved.
• Update databases to maintain their accuracy.
• Execute the change tasks assigned within the scheduled time frame as planned.
• Provide effective specialist contribution to the analysis and resolution of problems and known errors.

Here is some of what you’ll need (required):-

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• Must be proficient with Windows 7/8/10, and Server 2008, Server 2012, TCP/IP, DNS, DHCP, Active Directory, Office 2013/2016, Office 365, VPN client software are a plus.
• Strong analytical and trouble shooting skills with attention to detail.
• Good interpersonal skills and strong follow-up with users.
• Graduate / BE / Btech with minimum 2- 4 Years of experience.

Here are a few of our preferred experiences:-

• Minimum 2 + years of desktop support experience with knowledge of cisco networking.

We are looking for someone who demonstrates:-

• Intense collaboration.
• Passionate customer focus.
• Thoughtful, fast, disciplined execution.
• Tenacious commitment to continuous improvement.
• Relentless drive to win.

Location:-

• Hyderabad, India.

Company Overview:-

It’s no accident that Nextracker leads the industry in patented features and capabilities that increase plant performance and reduce costs for EPCs, developers and asset owners. Innovation and a customer-first attitude are embedded in our DNA.

When the company’s founders set out to redefine then-existing single-axis solar tracker technology, they started with a clean slate, designing and engineering a ground-breaking system with many factors in mind: durable, consistent performance in many site conditions; ease and speed of installation, commissioning and maintenance; self-adjusting algorithms for remote control; advanced monitoring and digital connectivity—all of which would lead to superior performance and lower overall cost of ownership to operate the plant.