Engineer, Application Support


  • Mumbai, Maharashtra
Engineer, Application Support
Job Posted : Jul 6th, 2021

Job Description

The incumbent is responsible for providing technical support to OEMs and Channel customers on Air Conditioning applications to sustain existing business, develop new business opportunities (new customers/new products) as per the organization’s strategy.

  • Identify opportunities of introducing new products and coordinate with the sales team.
  • Manage sampling, system building and system qualification for new product and customer qualifications.
  • Coordinate with the plant for pilot batch production & handle issues if any.
  • Provide field support to customers.
  • Identify and support the sales team for new customer opportunities.
  • Conduct technical audit of customer applications and resolve the issues identified.
  • Attend customer production line & field/application quality issues.
  • Visit customer facility whenever needed to understand application issues and resolve the application failure models.
  • Coordinate with the respective plant for resolving the issues & communicate to the customer.
  • Provide technical training to customers on HVAC fundamentals, new and existing product handling/usage, field service tips and complaint handling.


  • Bachelor’s degree in Mechanical/Electrical Engineering.
  • Minimum 3 years’ experience in HVAC industry.
  • Knowledge in Refrigeration & Air Conditioning products.
  • Excellent written and verbal communication skills.
  • Assertive and outgoing.
  • Keen to learn new things & high adaptability to changing environment.


  • Mumbai, Maharashtra.

Company Overview:-

Emerson, a Fortune 500 company with $18.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centres, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. We are innovators, question-askers and problem-solvers. We don’t settle for good enough or “This is the way it’s always been done.” Instead, we push ourselves and strive for the “never been done before.”