Director- Business Operations

Key Responsibilities:-

• Business monitoring: Work with business directors to monitor ongoing operations across all business verticals in India for identifying any concerns, risks, challenges in operations.
• Risk management: develop tools, processes and methods to assess risks to projects relating to quality, timeliness, invoicing, payments, reputation or other risks. Establish processes and best practices to monitor, reduce and manage these risks.
• Knowledge management: help develop a knowledge bank /repository of key learnings from projects that can be re-used. Work with Business Sector directors to identify any IP created in projects that can be leveraged by other sectors/ teams (models, frameworks etc.)
• Knowledge exchange: set up platform and processes for knowledge exchange/ knowledge sharing across business sectors. Organise regular KM/ brownbag sessions, covering different themes and sectors relevant to our business
• Staff productivity: track staff productivity across teams and develop processes to enable cross-team working and cross-group collaboration to improve staff productivity and improve business profitability
• Team culture: Support staff engagement efforts to bring the team together and build a strong culture. Curate and deliver strategy and team events through the year to foster collaboration and team building.
• Streamline operations: Support business directors in collaborating with CBS functions (contracts, procurement, facilities, travel, BD, marketing), streamline process flows and monitor and support two-way collaboration. Act as a bridge between business and support functions.
• Process improvement: Map existing processes in India (BD, project delivery and others) and work with Directors to make these more efficient with use of data analytics and emerging AI tools.
• Track, maintain and provide current information on the operation’s business scorecard

 Basic Qualifications:-

• Master’s degree or equivalent in operations management.
• 15 years’ experience in a similar role is required.
• High proficiency in all Microsoft Office applications.

Professional Skills:-

The role requires a solid understanding of consulting business operations and strong analytical skills. The candidate must have previous similar experience of managing operations in a consultancy/ professional services firm.

• Excellent organizational skills and ability to effectively prioritize work.
• Attention to detail
• Self-motivation and strong work ethic
• Ability to communicate well with senior leaders to ensure their support and buy-in
• Proficiency in problem solving skills with the ability to analyze situations, identify existing or potential problems, and recommend solutions.
• Excellent verbal and written communication skills
• Ability to effectively communicate with all levels of the organization as required.
• Team player with the ability to work in a high demand, fast-paced environment.
• Sound business ethics and judgment, including the protection of proprietary and confidential information.
• Excellent interpersonal skills.
• Ability to independently handle multiple tasks and assignments.

Location:-

• Delhi, India.

Company Overview:-

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.