Customer Relationship Executive


  • Mumbai, Maharashtra
Customer Relationship Executive
Job Posted : Oct 13th, 2021

Job Description

Property and Asset Management:-

What this job involves:-

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

  • Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
  • Maintaining a hospitality outlook and always look presentable.
  • Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
  • Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
  • Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
  • Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
  • Being familiar with lost and found procedures.
  • Nominating and attending the training programs at site/ JLL office.
  • Addressing concerns through daily checking of mails for priority requests.
  • Receiving calls and emails from clients.
  • Ensuring closure of complaints by proper communication to stakeholders.
  • Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
  • Updating the handover/ takeover register before end of shift for all completed/pending tasks.
  • Managing and participating in events, overlooking general maintenance and guest handling.


  • You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR  2-3 years of experience in Client/customer service facing roles.
  • Good Communication skills with fluency in English and Hindi language is a must
  • Willingness to work in flexible shifts, weekends and holidays is an added advantage
  • Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.


  • Mumbai, Maharashtra.

Company Overview:-

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.6 billion, operations in over 80 countries and a global workforce of more than 91,000 as of December 31, 2020. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit