Business Process Expert – Specialist

Operating Model & Process Improvement department is responsible for the system and end user support and smooth rollout of the various SAP (PM/CS/EAM), Salesforce and Process improvement initiatives related to service commercial & operations in APAC. The team consists of Professionals, Specialists and Data Analysts who perform end user Training in SAP, Salesforce and Service-related processes, facilitating of process and system related, Master Data, User Authorization coordination.

Responsibilities:-

• Be a key point of contact in APAC in relation to Global Operating Model in Service
• Conduct operating model compliance checks and take corrective actions if operating model misalignments are identified.
• End user system and process support.
• Active participation in Business Process Expert (BPE) Forum meetings.
• Gather and consolidate improvement ideas and pains from the region.
• Prioritize and validate proposed changes to global Level 4 processes.
• Responsibility to review updates for L5 instructions.
• Development of local-level L5 processes to accommodate local legislative requirements (as approved within Forums, and in agreement with local management).
• Participate in the prioritization and validation of user stories that define how we will update our systems.
• Ensure the quality of the training/reference material that is produced for onboarding of new colleagues and adoption of new features.
• Development of improvement proposals, and presentation into Forums.
• Facilitate regional adoption of improvements driven from the BPE Forum.
• Identify and continuously pursue process improvement opportunities
• Maintain and develop a community of highly engaged super users that are providing first level support to end users.
• Involve business stakeholders and share/communicate knowledge & innovation

Qualifications and Experience:-

• Relevant degree in business, engineering, or similar
• 12-15 years of work history from Service background
• Effective experience and comprehensive knowledge of process and system frameworks
• Experience with SAP, Salesforce and Power BI
• Advanced MS Office especially MS Excel, MS power point and MS word skills
• Experience in IT requests and incidents
• Project management experience on process and system improvement and optimization.

Competencies:-

• Effective communication skills: To gather input from stakeholders, explain changes coming, providing end user support and deliver training. Highly proficient in both verbal and written communication in English
• Proficient analytical skills: Essential for examining issues, distinguishing between perceived challenges and actual problems, enhancing emphasis on Process Performance Indicators, and assisting in prioritizing requirements.
• Change management.: Have a good understanding of what it takes to implement improvements in the organization. Familiarity with the ADKAR model.
• Good coordination skills: will be required to coordinate internally with other stakeholders to plan training sessions, gathering of input/feedback from APAC subregions.
• Business knowledge: Understand the service business area and it’s the main drivers. Have a comprehensive understanding of the strategic ambitions set by the Business Reference Groups.
• Ability to keep the helicopter view: Understand the pain points of their colleagues in the region while keeping a clear line of sight of the tactical or strategical priorities.
• Well-organized with demonstrated accountability and ownership
• An engaged participant in group efforts
• Effective time-management capabilities
• Inspired and engaged

Location:-

• Chennai, India.

Company Overview:-

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do.

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.